🚪Role & channel management

Role assignment doesn't work

Role assignment issues can come from different sources:

• The Suby bot’s role must be placed above the role you're trying to assign in the Discord role hierarchy.

• You may have entered the wrong Plan ID when setting up the role. Use the /config command to view all active plans and their associated Plan IDs.

If the issue persists, join our support Discord.

Reminder channel doesn't work

The reminder channel is used to send personalized renewal notifications to your subscribers. If it doesn’t work, it’s usually due to one of the following reasons:

• You haven’t set up the channel with the /setupreminders command.

• The Suby bot’s role must be above any roles linked to that channel in your server settings.

• Suby bot doesn’t have permission to send messages in the reminders channel.

If the issue persists, join our support Discord.

Subscription channel doesn't work

The subscription channel is required so your members can subscribe to your different plans. If it’s not working, there are usually two main reasons:

• You haven’t set up the channel using the /setupsubscription command.

• The Suby bot’s role must be above any roles associated with the channel in the Discord role hierarchy.

If the issue persists, join our support Discord.

A user subscribed but didn’t receive their Discord role. What should I do?

Is the payment in good standing? Ensure the user has enough gas fees and is using a supported wallet and network (Base). Verify if the transaction was successful in the user dashboard.

Is the user in over 100 Discord servers? Discord's free plan allows users to join up to 100 servers. If a user has exceeded this limit, they can either upgrade to Discord Nitro (which allows up to 200 servers) or leave another server before the Suby Bot can assign them to your server.

Important: Check whether the Suby Bot is positioned above the relevant roles in your Discord server. If the issue persists, join our support Discord.