Suby Doc
WebsiteTelegramDiscordTwitter
  • Introduction
    • πŸ‘‹Welcome to Suby
    • πŸ’°Pricing & Fees
  • Overview
    • πŸ’‘About Suby
    • ✨Key Features
    • πŸ”œOur Roadmap
  • Product Guides
    • ✨How To Create Paylinks On Telegram
    • πŸ’ΈTelegram Customer Paylink Guide
    • βš’οΈSet Up Your Subscription
    • πŸŸͺIntegrate Subscription On Discord
    • 🟦Integrate Subscription On Telegram (Soon)
    • πŸ€–Discord Suby Bot Commands
    • πŸ’ΈDiscord User Subscription Guide
  • FAQ
    • FAQ
    • 🌐Telegram business's Questions
      • πŸ’‘General Questions
      • βš™οΈSetup & Integration
      • πŸ’°Payments
      • πŸ€–Bot & Message Flow
      • πŸ”Security & Reliability
      • πŸ”§User Management
    • 🌐Discord group's Questions
      • πŸ’‘General Questions
      • βš™οΈSetup & Integration
      • πŸ’°Payments
      • πŸšͺRole & channel management
      • πŸ”Security & Reliability
      • πŸ”§User Management
    • πŸ‘₯User Questions
      • πŸ’‘General Questions
      • πŸŸͺDiscord Membership
      • πŸ’°Payments & Subscriptions
      • βš™οΈSubscription Management
      • πŸ”Security & Reliability
  • Legal Documents
    • βš–οΈTerms & Conditions
    • πŸ“ƒPrivacy Policy
Powered by GitBook
On this page
  • Can I cancel my subscription at any time?
  • Can I ask for a refund?
  • What happens after I cancel my subscription?
  • I subscribed but don’t have the community/product access. What should I do?
  • Can I change my payment method after subscribing?
  • Can I pause my subscription instead of canceling?
  • How do I check my subscription status
  1. FAQ
  2. User Questions

Subscription Management

PreviousPayments & SubscriptionsNextSecurity & Reliability

Last updated 23 days ago

Can I cancel my subscription at any time?

Yes! You can cancel your active subscriptions via your .

Can I ask for a refund?

Suby doesn't handle refunds directly. Please contact your merchant for any refund requests.

What happens after I cancel my subscription?

  • You retain access until the end of your current billing cycle.

  • No further payments will be deducted from your wallet.

  • If you want to subscribe again, you’ll need to make a new payment.

I subscribed but don’t have the community/product access. What should I do?

Ensure you have enough gas fees and are using a supported wallet and network (Base & Ethereum). Check if the transaction was successful. Check with the merchant and if needed, join our support .

Can I change my payment method after subscribing?

No, once a subscription is active, the same wallet must be used for payments. If you need to switch wallets, you will need to cancel and resubscribe.

Can I pause my subscription instead of canceling?

Not at the moment. If you cancel, you will need to resubscribe manually when you want to regain access.

How do I check my subscription status

You can check your active subscriptions via your .

πŸ‘₯
βš™οΈ
Suby dashboard
Discord
Suby dashboard