โ๏ธSubscription Management
Can I cancel my subscription at any time?
Yes! You can cancel your active subscriptions via your Suby dashboard.
Can I ask for a refund?
Suby doesn't handle refunds directly. Please contact your merchant for any refund requests.
What happens after I cancel my subscription?
You retain access until the end of your current billing cycle.
No further payments will be deducted from your wallet.
If you want to subscribe again, youโll need to make a new payment.
I subscribed but donโt have the community/product access. What should I do?
Ensure you have enough gas fees and are using a supported wallet and network. Check if the transaction was successful. Check with the merchant and if needed, join our support Discord or Telegram.
Can I change my payment method after subscribing?
No, once a subscription is active, the same wallet must be used for payments. If you need to switch wallets, you will need to cancel and resubscribe.
Can I pause my subscription instead of canceling?
Not at the moment. If you cancel, you will need to resubscribe manually when you want to regain access.
How do I check my subscription status
You can check your active subscriptions via your Suby dashboard.
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