⚙️Subscription Management

Can I cancel my subscription at any time?

Yes! You can cancel your active subscriptions via your Suby dashboard.

Can I ask for a refund?

Suby doesn't handle refunds directly. Please contact your merchant for any refund requests.

What happens after I cancel my subscription?

• You retain access until the end of your current billing cycle.

• No further payments will be deducted from your wallet.

• If you want to subscribe again, you’ll need to make a new payment.

I subscribed but don’t have the community/product access. What should I do?

Ensure you have enough gas fees and are using a supported wallet and network. Check if the transaction was successful. Check with the merchant and if needed, join our support Discord or Telegram.

Can I change my payment method after subscribing?

No, once a subscription is active, the same wallet must be used for payments. If you need to switch wallets, you will need to cancel and resubscribe.

Can I pause my subscription instead of canceling?

Not at the moment. If you cancel, you will need to resubscribe manually when you want to regain access.

How do I check my subscription status

You can check your active subscriptions via your Suby dashboard.